FAQ

  • 1. What areas do you cover?

    We provide plumbing and heating services throughout [Your Area/Region, e.g., Swansea and the surrounding South Wales area].

  • 2. Are your engineers qualified?

    es. All our engineers are fully trained, Gas Safe and OFTEC registered, giving you peace of mind that every job meets the highest safety and compliance standards.

  • 3. Do you offer emergency call-outs?

    Absolutely. We provide a 24/7 emergency call-out service for urgent plumbing and heating problems such as leaks, boiler breakdowns, or loss of heating and hot water.

  • 4. How often should I have my boiler serviced?

    We recommend an annual boiler service. This keeps your system running safely, helps avoid breakdowns, and ensures it operates as efficiently as possible.

  • 5. Do you work with both gas and oil systems?

    Yes. Our engineers are experienced with both gas and oil-fired boilers and heating systems.

  • 6. What type of services do you offer?

    We cover all aspects of plumbing and heating, including:

    • Boiler installation, servicing, and repairs

    • Central heating systems

    • Power flushing

    • Oil and gas systems

    • General plumbing repairs and installations

    • Landlord gas safety inspections

  • 7. How quickly can you attend in an emergency?

    We aim to attend emergency call-outs as quickly as possible, usually within a few hours depending on your location and our workload.

  • 8. How do I book a service or call-out?

    You can call us directly on [01792399866] or email us at info@kwplumbingandheatingwales.co.uk

  • 9. Do you guarantee your work?

    Yes. All our work is fully guaranteed for your reassurance, and we only use high-quality, reliable parts and materials.